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THE BIRDMILL COMPANY

DELIVERY 

Delivery  will take place via courier or Royal mail; This normally takes 4 - 5 days (UK mainland).   

Delay of deliveries can happen, due to circumstances beyond our control; you will not hold us responsible for any delays out of our control. 


If goods are out of stock for longer then 2 weeks, we will inform you of this when placing the order.  

If you have not received your goods within 7 days after placing the order, then please report this by sending an email to [email protected]


For delivery outside the UK, please email [email protected] to find out the delivery cost to your destination. 

RETURN POLICY

If the purchased item is faulty on receipt, then this must be reported to us within 24 hours via email:

[email protected]

Within 14 days after receipt of the goods you can cancel and return the goods.   The goods must be in impeccable condition, e.g. If you have started using the birdfeeders, then you will be unable to return these. 

Please use the contact form of the website, giving your details and the details of the product.

The consumer is responsible for the cost of returning any goods, and this is at the customer's own risk.  It is therefore important that returned items are well packaged, so they can not be damaged during transit.  If we receive damaged items, then no refunds will be given.

On receipt of the non-damaged returned goods, a refund will be given within 14 days. 

We will not accept a return from anyone other than the customer who made the purchase.


GUARANTEE

The Birdmill: 1 year guarantee on working parts of the birdmill.   

Some wear and tear may occur due to weather conditions; this is normal and not a fault. 

We are not responsible for damage resulting from incorrect installation, improper or abnormal use e.g. hanging incorrect items onto the hooks of the Birdmill. 

If the item is faulty on receipt, then this must be reported to us within 24 hours via email: [email protected]

   

Birdfeeders: We cannot be held responsible for feeders damaged by weather conditions or wildlife (e.g.squirrels).  If you damage the item due to incorrect use, e.g. due to incorrectly opening a birdfeeder, then this does not fall under the guarantee and no refund will be due.

You are entitled to return birdfeeders within 14 days after receipt of the birdfeeders, as long as these are in an impeccable condition (see 'RETURN POLICY').

If the item is faulty on receipt, then this must be reported to us within 24 hours via email: 

[email protected] 

If the item has been used, then no returns will be accepted. 

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